Frequently Asked Questions
Everything you need to know about your L'Occitane beauty routine and orders.
What is your return policy for online orders?
We accept returns for products in their original condition within 30 days of purchase. Simply use the prepaid return label included in your package or visit any of our boutique locations.
Are L'Occitane products tested on animals?
L'Occitane does not test its products, active ingredients, or raw materials on animals at any point in the product development or manufacturing process.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer free samples with every order?
Yes, we love for you to discover new favorites. You can select up to three complimentary samples at checkout with every online purchase.
Are your products safe to use during pregnancy?
While our products are formulated with high-quality natural ingredients, we recommend consulting with your physician regarding specific concerns or ingredients during pregnancy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and L'Occitane gift cards.